Frequently Asked Questions (FAQs)

A membership driven education-financing platform that, for the first time, enables complete end-to-end school fees and scholastic material loans financing, targeting vulnerable learners in Africa that have difficulties in paying fees in time, give short term loan upto 4 months, We are accessible via Web, USSD, ios and Android App. The entire process is fully automated. An application can be filled within 4 to 5 minutes. Documentation requirement is minimal and the loan is transferred within an hour or so to the bank account of the user.

Any salaried, Self-employed citizen who is over 18 years of age with a minimum with fees payment obligation is eligible to take the loan from EBS platform.

We are live in selected cities across east Africa Kenya,Uganda and Tanzania

The loan can be taken for multiple purposes meant for school fees like school fees, books uniform or other scholastic material

  • Visit elimupesa.com or install Elimu Pesa App from Google Play Store.
  • Register eligibility assessment form
  • Register yourself with phone number
  • Authenticate your mobile by entering OTP sent to it.
  • Fill up the loan application and upload necessary documents. This process hardly takes 4-5 minutes. We will do our internal credit check. Post this you will get to know by notification on App / Website, SMS or Email indicating our decision. (Generally, it won't take more than an hour but sometimes due to multiple reasons if it gets delayed we will communicate it within maximum 24 hours).
  • For First time approval, an applicant needs to e-sign the loan agreement and give auto debit authorization via member’s wallet or mandate. Once formalities are completed, disbursement will happen within 72 hrs.
  • For subsequent approvals, the process is fully automated and disbursement happens within 24 hours.
  • Finally, the loan will be directly transferred to the school bank account or mobile money registered number within the next 10 minutes.

Elimu Pesa credit decision will be on the basis of diverse data points like Credit History, Credit Worthiness, Spending Pattern, Job History, Social Profile, Behavioral Pattern among others.

EBS has the license to carry out lending activities from UMRA

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We need image of following original documents to be uploaded to our app or website:

  • Office ID Proof
  • National Identity Card
  • Last 2 months bank statement
  • Last month salary slip
  • Current Address Proof (Passport, Voter id, Utility Bill, Rent Agreement)

  • Bank Statement should be uploaded in PDF Format. If it is password protected, then kindly provide us the password as well.
  • National Identity Card in PDF, JPEG or PNG format.
  • Introduction Letter from local government
  • We recommend clicking the image using App camera as it helps us in compressing and uploading the image in a better manner.

Your data is completely safe with us. It is transferred over a secure HTTPS connection to us, and we do not share it with anyone without your consent except the Lenders. EBS does not archives customer's data, either in the case of loan disbursement or rejection.

No, you can avail a loan from Elimu Pesa 24*7. Since it's an online platform, the facility can be availed from anywhere, as per your convenience. Our customer support is always there to guide you through the process.

Loan can be taken in the range of USD 20-60 converted and paid into country currency.

Loan tenure is up to 4 Months with flexible repayment option. Our repayments are compulsorily aligned to school term calendar.

Interest Cost: We charge flat interest rate of 9.5 % based on total tenure

  • Check your Approved Loan Details in the link provided to you at the time of approval.
  • Check your documents and read the Loan Agreement.
  • Agree the agreement terms and proceed for eSign.
  • Enter your Member Number
  • Enter OTP for verification
  • Check the digitally signed Loan agreement

On the due date, we use NACH / e-mandate to take repayment automatically. On the repayment date, we will debit your wallet account registered with us. Just make sure that you have enough money in your wallet account on that day.

Yes, you can pre-pay via your member wallet. You need to transfer and share necessary details with us.

No, you cannot, you have to repay the loan on the due date only.

Currently, we allow only one loan at a time.

Elimu Pesa Application or platform has digital journey so there won't be any physical verification

Currently our cooling off period is of 2 months. So, a person can re-apply for a loan again with Elimu Pesa after 2 months.

A person can apply for a second loan with Elimu Pesa after 24 hour of first loan's repayment.

In such cases applicant needs to speak to your school and promty them to register with us since we only send the loan to school where the learn is admitted.

EBS Ltd believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • 3 Days of Cooling off/look-up period during which borrower shall not be charged any penalty on prepayment of the loan.

  • In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach ELIMU BORA SERVICES with his/ her claim details and claim a refund from ELIMU BORA SERVICES alone. Only ELIMU BORA SERVICES via payment gateway or through a demand draft shall affect such refund (if any) or such other means as ELIMU BORA SERVICES deems appropriate.
  • No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

  • The User shall directly contact ELIMU BORA SERVICES for any fraudulent transaction(s) On the wallet accounts because of misuse of Card/ Mobile Money number or any indemnified numbers details by a fraudulent individual/party and ELIMU BORA SERVICES alone in line with their policies and rules shall suitably address such issues.